This is my domain — both Windows and physical — where I research, test, and make all kinds of exploratory tweaks to keep my systems running smoothly.
It’s also where I replicate real-world issues, like Windows network errors, to find practical solutions for clients. Whether it’s fine-tuning UX or troubleshooting a tricky problem, this is the home base where it all comes together.
I spent a lot of time — and a few bucks — this weekend improving my website. I replaced the site title, “A Digital Journey,” with a more focused approach centered on what I do best: providing tech services like computer repair and Windows software troubleshooting.
I’m really happy with the new look — and I hope you are too.
To make it easier for clients (and potential clients) to get in touch, I upgraded to WPForms Pro. It’s an essential tool that powers the contact form on my Tech Support page. One great feature? It automatically sends a personalized “Thank You” note to anyone who fills out the form — a small touch that goes a long way.
I also added the WP Mail SMTP plugin to make sure emails don’t get lost or rerouted — especially since my website is hosted by WordPress, while my business email (marc@localhost) is powered by Google Workspace.
This step was inspired by a real moment: yesterday, I received an inquiry from a gentleman who was having trouble with a PC that wouldn’t boot to the desktop. I replied within 10 minutes — only to have my response bounce back because the email he entered in the form wasn’t valid.
Now, with the SMTP plugin in place, every form submission automatically sends a copy to my Google email account, ensuring I’m looped in right away and have a backup trail of contact — even if something goes wrong. As the Chinese like to say: a win-win.
I’m now debating whether to stick with the free version of HubSpot’s CRM or upgrade to a paid plan. The unique features it offers for tracking client communications and follow-ups are tempting — especially because it’s important to make sure no request for help falls through the cracks.
Over the weekend, I also reached out to a few local organizations to ask if they offer newsletters that feature ads from nearby businesses. Well, MarcB IT is a local business — and I’m proud to offer thorough, comprehensive tech support at very reasonable rates.
In fact, MarcB IT is currently offering free consultations for new clients.
It’s all part of keeping this home base sharp, responsive, and always ready to help. Thanks for stopping by.
