Today is Memorial Day—a revered holiday of remembrance—but MarcB IT hit the streets of Manhattan once again to complete a service call for a client on Riverside Drive.
I used to live in Manhattan for ten years—first in Gramercy Park, then East Midtown off 1st Avenue. I always appreciated the freedom to walk to neighborhood shops or jump on the subway to explore all corners of the city. And even now, after living my whole life in the New York Metro Area, each visit to NYC feels like the first. That’s the energy of this place—it’s constantly moving, constantly new.
This morning’s job was a follow-up visit to John, a client I met last week. He’d been having issues with his HP LaserJet Pro 400 printer not picking up paper. During the initial diagnosis, I discovered a folded sheet stuck in Tray 2—a clear sign that the pickup roller just above the tray was worn out.
Amazon delivered the replacement parts in two days, and today I boarded the 8:35 AM Metro-North train, arriving at Grand Central just after 9:15. With plenty of time before the 11:00 AM appointment, I hailed a cab across town to W. 85th and Amsterdam—and was immediately greeted by the siren call of a cozy café.
Although the to-go line was short, I waited nearly half an hour for my latte—but I didn’t mind. I still had 45 minutes to stroll westward across two avenues and enjoy the spring air.
Once I arrived at John’s apartment, we got right to it. I’d studied a YouTube video ahead of time to prep for the roller replacement, but of course, things always play out a little differently in the field. At first, the old roller wouldn’t budge—it was nerve-wracking. But with patience and perseverance, I removed the worn part.
The next hurdle was installing the new roller—and then locking it into place, which wasn’t as intuitive as expected. On the first try, the printer gave me that dreaded “No paper pickup” error. But after a third attempt and closer inspection, I realized the locking clip hadn’t clicked into place.
Once it was secure, I had John test the printer. And sure enough, the paper fed perfectly, the document printed smoothly, and the job was complete.
? Another successful day for MarcB IT—in one of the most dynamic cities in the world.
If you’re in Westchester, Manhattan, or anywhere nearby and your tech needs a tune-up, I’d be honored to help.
